Serkan Karakoc

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    83 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your request here.

    The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Serkan Karakoc supported this idea  · 
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    Serkan Karakoc commented  · 

    Please give an opportunity to edit the email context that is sent to the visitors or there may be email templates that can be modified when necessary.

    So you can create a text which fits exactly to your company. That means:

    ##- Please type your reply above this line -##
    Hi ___
    Your message has been received and is currently being reviewed by our team.
    For your reference, this ticket id is #___.

    It would be better If you could decide by yourself what text you are using

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