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met

← Customer Feedback for tawk.to

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  1. Property admin should be able to delete group chat member

    88 votes
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    11 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Regarding your concern, once the members have been removed from the property, you will not be able to delete their names manually in the group chat list. I would recommend asking the members to "leave" the chat group FIRST before deleting them from the property. Alternatively, create a new group chat with the rest of the team members. To learn more about group chats, visit the following links: 1. Creating a group chat: https://help.tawk.to/article/creating-a-group-chat 2. Adding direct messages and group chats to tabs: https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs 3. Managing group chats: https://help.tawk.to/article/managing-group-chats Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to…

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    met commented  · 

    yes we need this

  2. Screen capture

    464 votes
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    46 comments  ·  Feedback » Add-ons  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. Screenshots are currently not available in our chat widget. We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on. This Add-on can provide better support when your customer needs help in navigating your website. This is a faster and better way compared to requesting multiple screenshots from your customers. To learn more about our Video + Voice + Screensharing, visit the following links: 1.Video + Voice + Screensharing add-on https://help.tawk.to/article/video-voice-screensharing-add-on 2.Getting started with Video + Voice + Screensharing https://help.tawk.to/article/getting-started-with-video-voice-screensharing If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    met commented  · 

    do you have screen sharing feature now

  3. Transfer files in agent chat

    56 votes
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    13 comments  ·  Feedback  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    Hi, Findus

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have the option to send files directly to other agents or groups.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

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    met commented  · 

    this answer to Adam: you ask why? because agents solve a customer problem need photos. we give sofware support to customers. customer can not make something. he/she send screenshot to agent. if agent can not solve it. and then agent needs to send other agent level to solve it asap.

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    met commented  · 

    tawk has a feature like customer to agent sending image file. like this we need agent to agent sending image file feature.it is easy to add it. i think most of users would like it.(we are licensed user of tawk.to)

    met supported this idea  · 
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    met commented  · 

    one feature should be add it. agents should send file each other

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