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  2. 56 votes
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    under review  ·  12 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    As above really. When talking to another agent via Direct Message, options are lightweight and limited. I think it would be beneficial to have some of the options that are available in customer - agent chat, specifically the ability to add/attach a file/screenshot

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