60 votesAdmintawk.to (top bird!, tawk.to) responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
At this stage, we don’t have a feature to limit chats per agent. All agents can see the incoming chats and can join in.
This is designed to allow transparency of active chat and transfer of chats from one agent/department to another.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the commentAnonymous commented
Agents should be assigned a limit to answer chats, say 2, if all agents are busy with 2 customers, the chat widget should show status as 'busy' rather than online and can guide the customer to send us an email or call over phone.,Anonymous supported this idea ·