Zakaria Ahmed Zahid

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  1. 3 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Zakaria Ahmed Zahid shared this idea  · 
  2. 1,522 votes
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    94 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

    Zakaria Ahmed Zahid supported this idea  · 
  3. 9 votes
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Zakaria Ahmed Zahid supported this idea  · 
  4. 143 votes
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    15 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!
    If the pre-chat form was filled by user, it will remain until visitor session is not ended – if he reopens the ongoing chat session.
    If user return after session ended and by cookies he is recognized as same user – his pre-chat form will be filled with name, email, phone, but other fields like department, message input, multiple choice answer – cleared.

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    Zakaria Ahmed Zahid commented  · 

    Some time user want to talk another Department. But when user start chat again automatically chat start with previews selected Department.

    Ex. User chat with "Billing Department" then when end chat user want to start chat with "Technical Department" but utomatically chat start with "Billing Department"

    Zakaria Ahmed Zahid supported this idea  · 
  5. 89 votes
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    9 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently do not support AMP (Accelerated Mobile Pages), as it disables JavaScript.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

    Zakaria Ahmed Zahid supported this idea  · 

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