An error occurred while saving the commentAnonymous commented
agree. we need better customized reports.
- visitors by country
- chats by agents
- online\away\offline status log for agents.
data is key to make decisions. assist agents, follow the work ... etc.
The first stage of the Knowledge base was launched earlier today > https://www.tawk.to/updates/new-features-tabs-knowledge-base-agent-alerts/
This is to manage internal KB, the client facing KB is in our plans to implement
Thank you for the idea.
We are thinking about this option. In the mean time, check out our currently launched Reporting section. More information here: https://www.tawk.to/updates/new-feature-reporting/
Hope this helps!