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  1. 88 votes
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    10 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, we don’t have the option to re-order the sequence of the Departments listed in the Pre-Chat Form.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Anonymous commented  · 

    Currently the Prechat Form Departments are shown in creation order.
    Please sort them in alphabetic order.
    Creationorder makes no sense.
    Thanks

    Anonymous supported this idea  · 
  2. 14 votes
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    3 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Anonymous commented  · 

    Consider including "Agent" as option for the Prechat Form.
    Should I want to give the Client the option to select the Agent I have to create a Department for each Agent.
    Selecting the Agent directly would be far easier.
    Thanks

    Anonymous supported this idea  · 

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