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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Good afternoon!
    Thank you for your request and feedback.

    User will see only impersonated name (Alias), but in history chat (into which visitor chat is converted after some time it is ended and is put in Messaging section) you are able to see real admin name who was serving the chat like – aliasName (adminName).
    Of course it requires some info (date/time as you mentioned) to find this chat. BUT also if you know to whom initially belong Alias name you can search by selecting show-chats-only, selecting that admin as Assignee and scroll through chats list looking for one that has two assignees put in dashed boxes.

    Such situation should not happen usually, cause if happens – such person should not work in a company, cause he frames other person.

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    Anonymous commented  · 

    "BUT also if you know to whom initially belong Alias name you can search by selecting show-chats-only, selecting that admin as Assignee and scroll through chats list looking for one that has two assignees put in dashed boxes."

    That's a convoluted alternative for what should be an even simpler solution; give us the option to disabling being able to impersonate others. I can think of no good reason why administrators should be impersonating each other anyway.

    And if an administrator were to accidentally select the wrong person, and accidentally impersonate somebody else, if that user were to subsequently give feedback on that person (be it good or bad), if they do not provide enough context (ie. if they simply said "Person X gave me good/bad support), we should not have to go digging to find out if the person they're referring to is accurate.

    Anonymous shared this idea  · 

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