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Kevin Till

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    To All Our Valued Users, Thank you for choosing and for sharing your challenge here. You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section: To identify whether the visitor is your actual user or your agent, you can follow the steps below: 1. Ask your agents to visit your website and initiate a test chat. 2. Join the test chat. 3. In the top right section of your active chat window, select the ‘Details’ section (tab). 4. Rename the long auto-generated IP Address to your agent's name. You can also add their email address. 5. Save all settings. The next time your agent visits your website, their name will now appear under the ‘Monitoring' section. You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section. Visit this…

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    Kevin Till commented  · 

    It would be nice if we could suppress visitors from our company's ip address so we know they are not customers in need of service. As it is, many of our internal users need to be logged into the site all the time, and they get lumped in with actual customer visitors.


    Kevin Till supported this idea  · 

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