176 votesAdmintawk.to (top bird!, tawk.to) responded
Thank you for the suggestion!
Pre-chat form like we have now won’t be good since will cover the chat – so that request title can be kinda misleading when it will be searched by other users, reviewed by us in future.
We have a request to make “Chat rescuer” trigger with input fields:
But I can’t merge your request into it, since I presume you want any trigger to have input fieds – maybe we can rename your request to sound like “Triggers with input fields” / “Triggers like pre-chat form” or other how you would like it to be.
We had plans on changing current pre-chat into form of conversation with a bot – in chat bot asks for example visitors name and visitor can type it like he would type a message. But, unfortunately, difficult to say when we can start on implementing such functionality.Gary Barr supported this idea ·Gary Barr commented
I was just coming to mention this also. PLEASE fix this. It has such a powerful tool to not waste our time, but blocks it with the Prechat form. So I have the option of either having lots of chats for people that started it for the wrong reason (wasting lots of our time)... Or not being able to know who our legit chat people are.
PLEASE FIX THIS!
588 votesGary Barr commented
Yes, we are having so many problems with this issue. We love Tawk.To, but it's forcing us to look into other products. Any chance this change is coming?