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Renee Solomon

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  1. Show chat and notification only to agents of selected department

    194 votes
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    24 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Currently, there is no function allowing you to hide chats from other departments, however, I've been advised this feature is on our roadmap. Your request is acknowledged and updates will be posted once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Renee Solomon commented  · 

    I am in total agreement. For accountability, unless invited to a conversation to share knowledge, chats for one department should only be visible to, editable by and reported on, within that department and to main admins.

    We have many concerns as a company about this function.

    Renee Solomon supported this idea  · 

  2. Reporting by department

    23 votes
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    0 comments  ·  Feedback » Improvements  ·  Admin →
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    Renee Solomon supported this idea  · 

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