Clayton Santi Rossi

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    To All Our Valued Users,

    Thank you for choosing and for reaching out.

    This is how the department function works for chat.

    ​1. Chats can be assigned to departments, all AGENTS including those who are not assigned there can see the incoming chats, but only those who are assigned to the department will get a notification.

    ​2. This is so to allow easy chat take-over especially if the transfer is from one department to another.

    3. ​In departments, the other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.

    ​4. Currently, there is no set-up to hide chats from other departments.

    If you…

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    Clayton Santi Rossi commented  · 

    Após consultar no chat do aplicativo TAWKTO sugiro que se acrescente a seguinte funcionalidade:
    RODÍZIO DE CORRETORES onde poderiam ser cadastrados por exemplo 3 corretores e na sequencia exata da fila o CHAT seria passado exclusivamente para o corretor da vez. Se não responder em 30 segundo passa ao próximo.
    Funcionalidade interessante para Imobiliárias ou Grupo Autônomo de corretores

    Clayton Santi Rossi supported this idea  · 

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