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    31 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    It’s easy to completely customize the design of your chat widget.

    The widget color can be changed to your preference. To learn more on how to change the appearance of your chat widget, visit this link:

    https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    The ‘Hide widget when offline’ setting is off by default in your Dashboard. This means the chat widget is still visible even when you are offline.

    Learn more about customizing your widget’s behavior here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anonymous supported this idea  · 
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    Anonymous commented  · 

    The bubble should remain active even when offline. This was a request back in 2015 and is still under review. With my previous chat app, the bubble always remained active regardless of status and I would get, on average, 10 msgs a day. Since I moved to your app I barely get 1 or 2 and I believe it's because of this feature. Please add!

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    Anonymous commented  · 

    I agree with this, the bubble should remain when offline. Better UI and i get more interaction

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