Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.
174 votesAdmintawk.to (top bird!, tawk.to) responded
Thank you for the suggestion!
Pre-chat form like we have now won’t be good since will cover the chat – so that request title can be kinda misleading when it will be searched by other users, reviewed by us in future.
We have a request to make “Chat rescuer” trigger with input fields:
But I can’t merge your request into it, since I presume you want any trigger to have input fieds – maybe we can rename your request to sound like “Triggers with input fields” / “Triggers like pre-chat form” or other how you would like it to be.
We had plans on changing current pre-chat into form of conversation with a bot – in chat bot asks for example visitors name and visitor can type it like he would type a message. But, unfortunately, difficult to say when we can start on implementing such functionality.Yunse commented
please show automated trigger messages before the pre-chat form on mobile. Beste way to solve the issue is that when on mobile the user presses on the chat icon the messages will be shown first and then when the customer wants to entered his message and presses send, it will ask for pre-chat form details before it gets sended. Please fix that. We lose a lot of customers because of that.The way it is now the customers thinks, why should he enter his contact details just to see messages that he got. That seems for the customers as we just want to get the contact details.
4 votesAdmintawk.to (top bird!, tawk.to) responded
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