Allie

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    under review  ·  30 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Allie commented  · 

    During a chat, we need to have the option to push a form filler to a customer. Instead of EVERY time having to ask a set of questions to a customer. When you provide a service at their house, and you have to get their name, address, email, phone, etc. This is not something you can request pre chat, because you'll never get any chats at all. Rather than leaving it up to the agents to always ask for the info, it would be better to always send the same fields for them to fill out on the customers side.

    Allie supported this idea  · 

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