Wesley v. Velsen

← Customer Feedback for tawk.to

My feedback

  1. Would like the ability to change departments after closing a chat.

    143 votes
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    15 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Admintawk.to (top bird!, tawk.to) responded

    Hi!
    If the pre-chat form was filled by user, it will remain until visitor session is not ended – if he reopens the ongoing chat session.
    If user return after session ended and by cookies he is recognized as same user – his pre-chat form will be filled with name, email, phone, but other fields like department, message input, multiple choice answer – cleared.

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    Wesley v. Velsen commented  · 

    This Option is meant for businesses / companies that have heavy traffic. Once someone selects a department, and ends the chat there, they are stuck in that department. An option to reset it everytime someone ends the chat would be a great addition.

    Wesley v. Velsen supported this idea  · 

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