Jackie Ottosen

My feedback

  1. 1,401 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    129 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    We thank you and appreciate the patience and continued support over the years.

    As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don’t always go to plan, and other product launches need to be prioritized for the sake of progress.

    Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Jackie Ottosen commented  · 

    Hi tawk.to or Sienna,
    Back in 2016 april 15th you guys said "This queue feature now being developed, and will roll out shortly." So alright, I'm quite expecting that this time you say this, you mean it....

    An error occurred while saving the comment
    Jackie Ottosen commented  · 

    Still waiting...

    An error occurred while saving the comment
    Jackie Ottosen commented  · 

    And we are still waiting

    An error occurred while saving the comment
    Jackie Ottosen commented  · 

    We all still wait...

    An error occurred while saving the comment
    Jackie Ottosen commented  · 

    Still waiting...
    - postmaker...

    An error occurred while saving the comment
    Jackie Ottosen commented  · 

    This queue feature now being developed, and will roll out shortly.
    ------------------------------------------------------------------------------------------
    When? It's one month since...

    An error occurred while saving the comment
    Jackie Ottosen commented  · 

    Finally!

    Jackie Ottosen shared this idea  · 
  2. 323 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    11 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas here.

    These are the answers to your questions/suggestions:

    1. Option to only allow agents to join as their alias.

    Answer: At the moment, all agents/admins can create their own aliases. They now have the option to answer chats using their real name or an alias.
    You can protect your identity by creating a new alias the customer sees when you respond to chats.

    Helpful link: https://help.tawk.to/article/creating-and-managing-aliases

    2. Option to only allow admins to remove history.

    Answer: Agents don’t have the authority to delete chat history.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Jackie Ottosen supported this idea  · 

Feedback and Knowledge Base