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Ruraband

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  1. 3 votes
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    Ruraband shared this idea  · 
  2. 823 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Ruraband commented  · 

    Lets say the chat has the pre-form enabled taking the clients name.

    /hi

    Hi {{client_name}}, blah blah blah....

    Having tags to cover all the pre-form fields on offer would be good, plus a tag for the active agents name.

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    Ruraband commented  · 

    THIS!!!

    Ruraband supported this idea  · 

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