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    83 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing and for sharing your request here.

    The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at, here is a link to my calendar: I’d be happy to help!

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    Anonymous commented  · 

    It would be nice to allow for the customization of the message that appears at the end of the chat

    "Thank you for chatting with us. Feel free to start a new chat session or enter your email and send a transcript of this conversation to your inbox."

    I have chosen my language in the widget settings, but this string will always be English, because it cannot be customized.

    This also includes email messages, when the visitor receives a mail message from your system, regardless of the language set for the widget.

    Anonymous supported this idea  · 

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