Will Dove

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    8 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for the suggestion!

    Pre-chat form like we have now won’t be good since will cover the chat – so that request title can be kinda misleading when it will be searched by other users, reviewed by us in future.

    We have a request to make “Chat rescuer” trigger with input fields:
    But I can’t merge your request into it, since I presume you want any trigger to have input fieds – maybe we can rename your request to sound like “Triggers with input fields” / “Triggers like pre-chat form” or other how you would like it to be.

    We had plans on changing current pre-chat into form of conversation with a bot – in chat bot asks for example visitors name and visitor can type it like he would type a message. But, unfortunately, difficult to say when we can start on implementing such functionality.

    Will Dove commented  · 

    Thx for responding. Yes, I think something like 'Triggers with input fields' would work. We've simply found that our total number of chat requests dropped dramatically after we put the prechat form in place. I think we'd get a better conversion rate if we could trigger a form after a period of time has passed without a response.

    Will Dove shared this idea  · 

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