Rylan

My feedback

  1. 931 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  88 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Rylan commented  · 

    I agree this feature needs to be there.

    But at the same time, many of you are simply looking for a way to tell your customers that you are apparently not available to chat right at this moment. You do know that you can just set-up a trigger that will send an automated message if a message goes without a response after XX amount of time. This is exactly what we are going to use. A simple message after 1 minute of no response that invites them to submit a form with their e-mail, and we will get back to them as soon as we are available again. Not a perfect solution like auto-offline would be, but certainly not a "make-or-break" topic in my opinion.

Feedback and Knowledge Base