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    15 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi!
    Thank you for the suggestion.

    Web-dashboard will show agent as not online after some time.
    Only session on our mobile apps (Android and iOS) will keep widget always in Online state.

    To make widget be in Offline you can change your status on mobile to “Invisible”, log out or end mobile session from other device (in web: Profile – Browser & App sessions).

    Also you can use the “Scheduler” feature to auto turn the widget online/offline during certain hours.

    An error occurred while saving the comment
    Anonymous commented  · 

    Allow the automatic setting of an Agent's status (e.g. to away/invisible/offline) if they don't answer an incoming chat.. e.g. even a property wide setting "set all agents to invisible if no one answers".

    Anonymous supported this idea  · 

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