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Robert Blackwell

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  1. 458 votes
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    42 comments  ·  Feedback » Add-ons  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. Screenshots are currently not available in our chat widget. We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on. This Add-on can provide better support when your customer needs help in navigating your website. This is a faster and better way compared to requesting multiple screenshots from your customers. To learn more about our Video + Voice + Screensharing, visit the following links: 1.Video + Voice + Screensharing add-on https://help.tawk.to/article/video-voice-screensharing-add-on 2.Getting started with Video + Voice + Screensharing https://help.tawk.to/article/getting-started-with-video-voice-screensharing If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Robert Blackwell supported this idea  · 
  2. 84 votes
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    Robert Blackwell commented  · 

    Nice. This would solve the problem of offline messages needing to be canceled when you create a new ticket.

    Robert Blackwell supported this idea  · 
  3. 14 votes
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    Robert Blackwell supported this idea  · 
  4. 61 votes
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    To All Our Valued Users, , Thank you for choosing tawk.to and for reaching out. We currently don't have an integration with Active Campaign. However, you can set up workflow automation through Zapier. You can trigger a specific action in the Active campaign when a chat ends, when a new chat starts, or when a new ticket is created in tawk.to. Read more and get started here: https://developer.tawk.to/zapier/. This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Robert Blackwell commented  · 

    It would be great if there was a way to integrate with email marketing campaigns. For example, I do my email marketing with mailchimp. If a customer enters their email address in the chat or prechat, it should check to see if they are currently subscribed to receive email newsletters.

    And if they are not, it could prompt them to say. Hi, we noticed that you are not currently subscribed to receive our promotions and discounts news letter. Would you like to subscribe now?

    If they choose yes, we could trigger a response of our choosing.

    Robert Blackwell supported this idea  · 
  5. 3 votes
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    0 comments  ·  Feedback » Improvements  ·  Admin →
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    Robert Blackwell shared this idea  · 
  6. 1 vote
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    Robert Blackwell shared this idea  · 
  7. 34 votes
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    Robert Blackwell commented  · 

    Please. It is tough to figure out the time difference. You guys have this figured out for the scheduler already, should not be difficult for you to implement here too! This idea is 3 years old, Come on guys.

    Robert Blackwell supported this idea  · 
  8. 449 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content. Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don't respond in time. The delay message options are from 10 seconds to 1 hour. In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after. For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Robert Blackwell supported this idea  · 
  9. 101 votes
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    Robert Blackwell supported this idea  · 
  10. 110 votes
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    20 comments  ·  Feedback  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At this stage, all offline messages have to be set to Closed once the ticket is created. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Robert Blackwell commented  · 

    How are there comments nearly 4 years old on this idea, when it says the idea is only 3 years old? Anyway, this should definitely be a thing. Offline messages should definitely be closed when you create a ticket from them.

    Robert Blackwell supported this idea  · 
  11. 3 votes
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    0 comments  ·  Feedback » Improvements  ·  Admin →
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    Robert Blackwell shared this idea  · 
  12. 3 votes
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    0 comments  ·  Feedback » Improvements  ·  Admin →
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    Robert Blackwell shared this idea  · 
  13. 19 votes
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    16 comments  ·  Feedback  ·  Admin →
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    Robert Blackwell supported this idea  · 
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    Robert Blackwell commented  · 

    My dashboard right now shows about 20+ live visitors, but when I click monitoring, it's much less. Why the discrepency? I am also not filtering anything.

  14. 17 votes
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    Robert Blackwell supported this idea  · 
  15. 7 votes
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    under review  ·  0 comments  ·  Feedback  ·  Admin →
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    Robert Blackwell supported this idea  · 
  16. 4 votes
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    Robert Blackwell shared this idea  · 

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