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  1. 3 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous shared this idea  · 
  2. 113 votes
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    7 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 248 votes
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    under review  ·  22 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    Integration with Dynamics CRM would be great.

    Anonymous supported this idea  · 
  4. 366 votes
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    68 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 931 votes
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    under review  ·  88 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    You could at least implement this for Windows application.

    Anonymous supported this idea  · 
  6. 713 votes
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    58 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 618 votes
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    52 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 
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    Anonymous commented  · 

    Obviously, this is important. Customer receives a notification of their own message without any indication that a ticket was created. Last I checked people weren't mind readers lol

  8. 19 votes
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    Completely agree. If we're using a section of a ticketing for internal purposes - no email notification is needed on that property when ticket is created.
    Furthermore, there is no different between new ticket notification and a reply. How do I know a ticket was created?

    Anonymous supported this idea  · 

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