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    82 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing and for sharing your challenge here. You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section: To identify whether the visitor is your actual user or your agent, you can follow the steps below: 1. Ask your agents to visit your website and initiate a test chat. 2. Join the test chat. 3. In the top right section of your active chat window, select the ‘Details’ section (tab). 4. Rename the long auto-generated IP Address to your agent's name. You can also add their email address. 5. Save all settings. The next time your agent visits your website, their name will now appear under the ‘Monitoring' section. You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section. Visit this…

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    Jome commented  · 

    Members of our dev and customer care teams are scattered all over so blocking IP range is not a viable option for us, more so their IPs change frequently. A preferred solution will be to group to be excluded from monitoring. Its interesting how crucial this feature is even for a very small team, how much more for a large team. Great work guys, good product!

    Jome supported this idea  · 

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