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1. Filter out own people (by IP or name) from monitoring

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   84 comments  ·  Feedback » New features  ·  Delete…  ·  Admin →
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   planned  ·  Admintawk.to (top bird!, tawk.to) responded

   To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section: To identify whether the visitor is your actual user or your agent, you can follow the steps below: 1. Ask your agents to visit your website and initiate a test chat. 2. Join the test chat. 3. In the top right section of your active chat window, select the ‘Details’ section (tab). 4. Rename the long auto-generated IP Address to your agent's name. You can also add their email address. 5. Save all settings. The next time your agent visits your website, their name will now appear under the ‘Monitoring' section. You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section. Visit this link for more information: https://help.tawk.to/article/banning-a-visitor If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

   To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section: To identify whether the visitor is your actual user or your agent, you can follow the steps below: 1. Ask your agents to visit your website and initiate a test chat. 2. Join the test chat. 3. In the top right section of your active chat window, select the ‘Details’ section (tab). 4. Rename the long auto-generated IP Address to your agent's name. You can also add their email address. 5. Save all settings. The next time your agent visits your website, their name will now appear under the ‘Monitoring' section. You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section. Visit this… more

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   Anonymous commented  ·  May 30, 2019  ·  Edit…  ·  Delete…

   Hi, we too require this feature to filter users in our own business (on the same ip) from appearing on the monitoring board. We don't however want a blanket ban on all users on our IP.
   Thanks
   John

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2. export shortcut

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   4 comments  ·  Feedback » New features  ·  Delete…  ·  Admin →
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   Anonymous commented  ·  May 30, 2019  ·  Edit…  ·  Delete…

   Please could the option to Export shortcuts be added
   Thank you

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