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Mayur S

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  1. Ability to turn off dynamic title

    198 votes
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    28 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. This function is currently available in your tawk.to Dashboard. The ‘Disable browser tab notification’ setting stops alerts from showing up in the page title of your browser. Follow the steps below to enable these settings: 1. Administration tab > Chat Widget 2. Notification Settings > toggle the ‘Disable browser tab notification’ to the on position If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Mayur S commented  · 

    I Removed this chat function, and my site bounce rate is now back to normal; which is got suddenly increased by this feature

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    Mayur S commented  · 

    HI,

    Everytime when website loads it shows popup "1 New message"
    its too irritating and my website bounce rate is increased due to this

    Please remove this update

    Mayur

    Mayur S supported this idea  · 

  2. Have a trigger which after a user responds to it they have to fill out a pre-chat form

    453 votes
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    75 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content. Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don't respond in time. The delay message options are from 10 seconds to 1 hour. In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after. For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Mayur S commented  · 

    its too irritating

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