Timothy Dutton

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    under review  ·  41 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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    under review  ·  88 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Timothy Dutton commented  · 

    You can "transfer" by asking another agent to join (via agent to agent chat). Although it would appear a little more professional to the customer to see Agent A transferred the chat to Agent B, rather than Agent B Joined, Agent A Left.

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