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  1. 22 votes
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Anonymous supported this idea  · 
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    Anonymous commented  · 

    +1 for being able to import articles to knowledgebase

  2. 69 votes
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    3 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a “Seen” function in our chat widget.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anonymous supported this idea  · 
  3. 37 votes
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    9 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    This is a great idea! Many cities in the USA have the same name and are difficult to identify because there is no STATE in the location description. Having a State in the location can help identify the correct location of your user.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anonymous supported this idea  · 
  4. 1,522 votes
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    94 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anonymous supported this idea  · 
  5. 19 votes
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Anonymous supported this idea  · 
  6. 9 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Anonymous supported this idea  · 
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    Anonymous commented  · 

    +1 Allow operator to see visitor is typing but hide what they are typing (disable sneak preview only). Instead of doing this the first time, you guys disabled the entire visitor typing feature. Whoops!

  7. 1,203 votes
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    123 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions here.

    We took note of your feedback and integrations with 3rd party apps are currently underworks.

    Rest assured that our engineers are looking into it and we will update you as soon as it is implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Anonymous commented  · 

    Twilio API would be amazing.

  8. 140 votes
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    9 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    I would suggest creating a group chat with your fellow agents to see whether or not they are online.

    Follow these steps to create a group chat:

    1. Click the + sign icon beside the GROUPS name located on the top left side of your Dashboard.

    2. Enter the group name and select the property members.

    3. To see which agents are online, select your new group under Group Chat. A new window will open showing all of the agents in the group and whether or not they are currently online.

    You can also create a Group Chat in the TAB SECTION, However, the online statuses of your agents will only appear within the chat conversation.

    The benefit of creating a Group Chat Tab is that you can chat with other agents without having to…

    Anonymous supported this idea  · 

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