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Vinay

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  1. To export all your user data and chat history into csv files

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    156 comments  ·  Feedback » New features  ·  Admin →
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    started  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your suggestion here. .json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon. Alternatively, you can use this tool for file conversion: https://www.convertcsv.com/json-to-csv.htm Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Vinay commented  · 

    We would like to dowanload the chat sessions and use it for anaysis. Also it will be useful in case we want to review them in a excel

    Vinay supported this idea  · 

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