Leonardo

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  1. 11 votes
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Leonardo supported this idea  · 
  2. 235 votes
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    12 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Leonardo supported this idea  · 
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    Leonardo commented  · 

    This is a must-have.

  3. 31 votes
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    26 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Leonardo commented  · 

    You could pass State and City as an Attribute.

    Steps:
    Find the users IP on your webpage.
    Resolve IP location (there are many services online)
    Load the widget
    Pass the Attributes.

  4. 483 votes
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    78 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Leonardo commented  · 

    A report of online and "on call" of each agent would be perfect.

    A end of day webhook with this information would be awesome.

    Leonardo supported this idea  · 
  5. 182 votes
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    13 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Leonardo supported this idea  · 

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