Walter Adriano da Silva

← Customer Feedback for tawk.to

My feedback

  1. Transfer files in agent chat

    56 votes
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    13 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    Hi, Findus

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have the option to send files directly to other agents or groups.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

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    Walter Adriano da Silva commented  · 

    possibility to send from transfer area content (including image) in agent to agent chat

    Walter Adriano da Silva supported this idea  · 

  2. Agent to Agent chat monitoring by an administrator

    15 votes
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    under review  ·  0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Walter Adriano da Silva supported this idea  · 

  3. chat transfer to another agent.

    1,522 votes
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    94 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

    Walter Adriano da Silva supported this idea  · 

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