Amanda Howell

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  1. 79 votes
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    8 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don’t have an option for chatting in Offline mode.

    Once the widget/agent status is set to Offline, you will not be able to send a chat even if you are in the middle of the conversation.

    To join the conversation, set your status to ‘Online’ or ‘Away’.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Amanda Howell commented  · 

    very important to be able to keep chatting, yet turn chat off. Emotionally challenging to see all those people who could want you any minute!!! haha!

    Amanda Howell supported this idea  · 
  2. 11 votes
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    5 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Amanda Howell supported this idea  · 
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    Amanda Howell commented  · 

    great idea let us write the message

  3. 12 votes
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    3 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Amanda Howell commented  · 

    you are already doing this for us.

  4. 10 votes
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    4 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Amanda Howell supported this idea  · 
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    Amanda Howell commented  · 

    I agree -- and country and STATE or REGION is more important than city

  5. 20 votes
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Amanda Howell supported this idea  · 
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    Amanda Howell commented  · 

    Excellent idea

  6. 92 votes
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    8 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently don’t have a feature for changing the margin settings of the chat widget.

    The tawk.to chat widget offers six different positions from which you can choose: top and bottom corners, middle-right side and middle-left side.

    We have just released a major update to our chat widget. You can now set a separate position for your chat widget on Desktop and mobile devices.

    Follow these steps to change the position of the chat widget on mobile:

    1. Click the Administration cog in the lower-left corner of your Dashboard.
    2. Select Chat Widget.
    3. Under Widget Appearance, select Advanced.
    4. Under Mobile Widget, select your preferred Mobile Widget Position.

    Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    Amanda Howell supported this idea  · 
  7. 446 votes
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    67 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content.

    Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don’t respond in time. The delay message options are from 10 seconds to 1 hour.

    In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after.

    For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Amanda Howell commented  · 

    We depend on getting the email address. If that is not lost it sounds ok.

  8. 3 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Amanda Howell shared this idea  · 
  9. 140 votes
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    9 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    I would suggest creating a group chat with your fellow agents to see whether or not they are online.

    Follow these steps to create a group chat:

    1. Click the + sign icon beside the GROUPS name located on the top left side of your Dashboard.

    2. Enter the group name and select the property members.

    3. To see which agents are online, select your new group under Group Chat. A new window will open showing all of the agents in the group and whether or not they are currently online.

    You can also create a Group Chat in the TAB SECTION, However, the online statuses of your agents will only appear within the chat conversation.

    The benefit of creating a Group Chat Tab is that you can chat with other agents without having to…

    Amanda Howell supported this idea  · 
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    Amanda Howell commented  · 

    Awesome idea. Let us all see each other.

  10. 511 votes
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    35 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

    Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Amanda Howell commented  · 

    I would suggest making the "survey" not feel like a survey. Research has shown people have a very negative response to the word "survey".

    Just make it simple and you'll get more valuable information.

    TAWK MAY HAVE THE BEST IDEA....

    Thanks for chatting with us. Feel free to ask questions or share ideas below..

    I SUGGEST....

    I also think that "rating" the chat with stars could be ok to do, but people don't really like to "rate" other people. If your sales people have a high conversion rate that should be enough. And it you just invite them to make some comments or give some feedback I think the info will be far more valuable. (

    Hi, thanks for chatting with us.

    If you have feedback, or any great ideas for us to follow, we would love to hear from you. Write as little or as much as you like in the box below.

    Or.... make the space and let us write our own copy. (probably the best)

    This is a wonderful idea! The more engagement we have with our customers, the stronger our community becomes. And people LOVE to have their opinions heard.

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