George
My feedback
4 results found
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453 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content. Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don't respond in time. The delay message options are from 10 seconds to 1 hour. In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after. For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment George
supported this idea
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3 votes
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36 votes
An error occurred while saving the comment George
commented
Add FAQ and Help articles to live chat icon. Making Live Chat not the go-to option.
https://i.imgur.com/7bNTYoZ.png
https://i.imgur.com/1DgEOWO.png
https://i.imgur.com/jXBYwzj.pngGeorge
supported this idea
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56 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi, om
Thank you for choosing tawk.to and for reaching out.
You will receive push notifications even if the app is closed. Please keep in mind that the app will ask you to log in again if the app has not been opened in the last 10 days. This is a requirement to keep the session alive.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
Alternatively, you can reach me here at nicola.mangulabnan@tawk.to
George
supported this idea
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An error occurred while saving the comment George
commented
Great idea, some sort of WhatsApp integration, allowing you to reply from whatsapp
We are using the Basic Chat Rescuer trigger. We ask customers to leave their contact details. Would be good to have the field pop-up for them to easily do so (if they haven't already entered their contact details).
I missed a chat today, because I didn't respond in time, but I didn't have their contact details.