JPW
My feedback
4 results found
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216 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, This is Sienna from tawk.to. Thank you for reaching out. Our tickets and email notifications are currently set to GMT+0. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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1,059 votes
To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your request here. An automated status change to Away is currently under review. We assure you that this feature is under works and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment JPW
commented
This is the WORST aspect of Tawk, and is one of 3 major shortcomings that may prevent us from rolling it out. It's just such a bad design decision to allow a single agent who forgets to sign out to make your ENTIRE website to set the expectation to visitors that an agent is online. The "Chat Rescuer" mentioned by admin (below) is NOT an adequate solution... a) the expectation someone is online has been set, b) the ONLY response the chat rescuer can offer is TEXT it does NOT allow switching to the contact us form.
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69 votes
Hi, Ultan
Thank you for choosing tawk.to and for sharing your challenge here.
We highly recommend setting up the widget scheduler to cover your business operating hours in order to avoid incidents in the event that an agent forgets to log out..
The Scheduler's purpose is to make the chat widget go offline even if the agent is logged in.
Once the Scheduler is activated, you don't need to worry about forgetting to log out or manually setting your status to Offline.
Example:
Let's say you’ve scheduled your widget to appear online from 9 AM - 5 PM. If you log in before 9 AM, you can still monitor your visitors without receiving any chats. However, your chat widget will stay offline and the visitor will get the offline form.
The same thing happens when the clock hits 5 PM. Even if there are agents online, the chat widget is…
An error occurred while saving the comment JPW
commented
Wow. How can this STILL not be implemented after so many years and FORTY votes? Does Tawk really not understand only terrible software lets a single support agent's failure to log out create a bad experience for every single website visitor during times when no one is ACTUALLY online?
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34 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi!
Thank you for the suggestion.Web-dashboard will show agent as not online after some time.
Only session on our mobile apps (Android and iOS) will keep widget always in Online state.To make widget be in Offline you can change your status on mobile to “Invisible”, log out or end mobile session from other device (in web: Profile – Browser & App sessions).
Also you can use the “Scheduler” feature to auto turn the widget online/offline during certain hours.
An error occurred while saving the comment JPW
commented
It is SO troubling that after so many requests over many years and DOZENS of votes Tawk has chosen to dig its heels in, and refuse this *obviously needed* feature, letting Tawk customers look unresponsive when a single agent forgets to log out.
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re Tawk response: a) "some time"? really? how is "some time" helpful? Minutes? Hours? Days? b) in my tests if I walk away from my computer for an HOUR and am the only agent whose status is "online" our website STILL says an agent is available. and c) OF COURSE you can "set" your status to invisible... EVERYONE here knows that... the ISSUE is if one agent FORGETS to. After 30+ years in silicon valley working with top engineering teams, this sort of "it's your fault if you forget to log out" is completely unacceptable. Imagine a BANK app that for example did not time-out after inactivity, that would be stupid so no bank does that.
+1 As an aside, Tawk, at some point you start giving the distinct impression the company is either inept, or simply doesn't care. I say that here because this multiple-upvote request (adjusting timezone for notifications) ought to be an hour (at most) of a developer's time... more like 10-15 minutes if the application is competently designed. We started the process of hiring your agents but had to put that on hold due to several of these trivially-easy but important things Tawk has ignored for YEARS like this one. (The other thread on this topic has nearly SIX HUNDRED upvotes you have ignored)