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1. Ability to see which operators are logged on -

   140 votes

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   9 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Admintawk.to (top bird!, tawk.to) responded

   To All Our Valued Users,

   Thank you for choosing tawk.to and for reaching out.

   I would suggest creating a group chat with your fellow agents to see whether or not they are online.

   Follow these steps to create a group chat:

   1. Click the + sign icon beside the GROUPS name located on the top left side of your Dashboard.

   2. Enter the group name and select the property members.

   3. To see which agents are online, select your new group under Group Chat. A new window will open showing all of the agents in the group and whether or not they are currently online.

   You can also create a Group Chat in the TAB SECTION, However, the online statuses of your agents will only appear within the chat conversation.

   The benefit of creating a Group Chat Tab is that you can chat with other agents without having to exit your Dashboard, keeping your workflow in one place.

   Learn more about group chats here:

   1. Creating a group chat
   https://help.tawk.to/article/creating-a-group-chat

   2.Adding direct messages and group chats to tabs
   https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs

   Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

   Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

   To All Our Valued Users,

   Thank you for choosing tawk.to and for reaching out.

   I would suggest creating a group chat with your fellow agents to see whether or not they are online.

   Follow these steps to create a group chat:

   1. Click the + sign icon beside the GROUPS name located on the top left side of your Dashboard.

   2. Enter the group name and select the property members.

   3. To see which agents are online, select your new group under Group Chat. A new window will open showing all of the agents in the group and whether or not they are currently online.

   You can also create a Group Chat in the TAB SECTION, However, the online statuses of your agents will only appear within the chat conversation.

   The benefit of creating a Group Chat Tab is that you can chat with other agents without having to… more

   Adam Gill supported this idea  ·  Feb 22, 2020

2. Webhook: Transcript of chat

   244 votes

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   14 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Admintawk.to (top bird!, tawk.to) responded

   To All Our Valued Users,

   Thank you for choosing tawk.to and for sharing your question here.

   We have plans to extend this feature in the future. However, it’s not available at the moment.

   We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

   If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

   An error occurred while saving the comment
   Adam Gill commented  ·  Feb 22, 2020  ·  Edit…  ·  Delete…

   +1 this. currently the webhook only contains very very basic information that you can't do a lot with.

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   Adam Gill supported this idea  ·  Feb 22, 2020