Kyle

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  1. 140 votes
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    15 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Kyle supported this idea  · 
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    Kyle commented  · 

    Instead of having to click the Direct Messages button, can there be a person icon in the taskbar to see everyone's status? Would be great if Admins could use that same area to see reporting on each member. To see when they were signed in each day among other stats.

  2. 183 votes
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    20 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Kyle commented  · 

    +3 Please allow each business to decide if they will allow sharing members among departments for chats or isolating members to their assigned department.

    We would prefer to isolate members to their department.

    Kyle supported this idea  · 
  3. 35 votes
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    6 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Kyle commented  · 

    +3 Yes, please allow each Department to have its own Scheduler.

    Our Repairs, Parts, Delivery departments close a few hours before our Sales department.

    Currently, customers starting a chat with a Offline [no Members logged in] department means customers get annoyed wondering why no one replies. After starting a chat, their widget then says Online even though it initially said Offline next to the Department selector.

    Tawk suggests that Members from Other Departments can respond to that customer.

    Maybe that works for some businesses, but we don't want a Sales person trying to answer a Repairs question.

    Instead, please allow each business to make that decision of sharing members among departments for chats or isolating members to their assigned department.

    We would prefer to isolate members to their department.

    We would prefer customers trying to chat with a Offline department to be presented with the "Offline" widget prompt to leave a message.

    We would prefer Department specific Scheduling so that Members do not have to spend extra time logging out and back in every day.

    Kyle supported this idea  · 
  4. 692 votes
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    under review  ·  105 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Kyle commented  · 

    +3 Please allow us to choose Timezone for the time stamp in Mail Notification emails. By default, the timezone of mail notifications should match the Timezone we selected in Widget Scheduler; not default of GMT+0.

    Kyle supported this idea  · 

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