Viv

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  1. 1,401 votes
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    129 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    We thank you and appreciate the patience and continued support over the years.

    As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don’t always go to plan, and other product launches need to be prioritized for the sake of progress.

    Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Viv commented  · 

    Should be optional for admins. For some setups, current method works better.

  2. 120 votes
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    13 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we currently don’t have an integration with Hubspot CRM and Sales.

    Great news! We are already in the final stages of building our CRM (Contact) product.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar:https://calendly.com/siennarubio/30min.. I’d be happy to help!

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    Viv commented  · 

    Zapier offers something, but it is heavy. And while Tawk is free (as is HubSpot CRM), Zapier is not. HubSpot has a straightforward API. Would be nice if contact data from Tawk are added to HubSpot (if available in Tawk). And for these contacts, chat transcript from Tawk should be sent under Conversations in Hubspot.

    Viv supported this idea  · 
  3. 70 votes
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    7 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    Shortcuts can be configured as either Public or Personal Shortcuts.

    All Public Shortcuts add to a property are available to be used by all agents with access to that property. A Personal Shortcut is added in a Personal Profile and can only be used in the account associated with that profile.

    To learn more, visit this link: https://help.tawk.to/article/creating-and-managing-shortcuts

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Viv supported this idea  · 
  4. 9 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Viv supported this idea  · 
  5. 3 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Viv shared this idea  · 

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