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    1 comment  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don’t have the option to generate reports on a number of site visits.

    The reporting section allows you to view Chat Volume, Missed Chats, Average Chat Duration, User Satisfaction, and First Response Time.

    We also provide you reports for Tickets as well such as Volume New Tickets, Solved Tickets, Ticket Source, Resolution Time, Tickets Reopened, and First Response Time

    You can access the Reporting section by clicking Reporting (6th icon from the top left of the dashboard – portrayed by a small bar graph icon).

    Simply select the site or tawk.to page, you want to generate reports for, from the dropdown menu at the top left of the reporting screen.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to…

    Anonymous shared this idea  · 
  2. 1 vote
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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