Jürgen Wagner
My feedback
4 results found
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72 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have a “Seen” function in our chat widget. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Jürgen Wagner
supported this idea
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93 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
We currently don’t have a feature for changing the margin settings of the chat widget.
The tawk.to chat widget offers six different positions from which you can choose: top and bottom corners, middle-right side and middle-left side.
We have just released a major update to our chat widget. You can now set a separate position for your chat widget on Desktop and mobile devices.
Follow these steps to change the position of the chat widget on mobile:
1. Click the Administration cog in the lower-left corner of your Dashboard.
2. Select Chat Widget.
3. Under Widget Appearance, select Advanced.
4. Under Mobile Widget, select your preferred Mobile Widget Position.Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
Jürgen Wagner
supported this idea
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453 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content. Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don't respond in time. The delay message options are from 10 seconds to 1 hour. In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after. For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Jürgen Wagner
supported this idea
·
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56 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi, om
Thank you for choosing tawk.to and for reaching out.
You will receive push notifications even if the app is closed. Please keep in mind that the app will ask you to log in again if the app has not been opened in the last 10 days. This is a requirement to keep the session alive.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
Alternatively, you can reach me here at nicola.mangulabnan@tawk.to
An error occurred while saving the comment Jürgen Wagner
supported this idea
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This is definitly something I need. My visitors are answering very slowly and seldom. It is anoying that I have to keep the app open all the time and wait for an answer