zack

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  1. 34 votes
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    under review  ·  4 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    zack supported this idea  · 
  2. 453 votes
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    32 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    Screenshots are currently not available in our chat widget.

    We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on.

    This Add-on can provide better support when your customer needs help in navigating your website.

    This is a faster and better way compared to requesting multiple screenshots from your customers.

    To learn more about our Video + Voice + Screensharing, visit the following links:

    1.Video + Voice + Screensharing add-on
    https://help.tawk.to/article/video-voice-screensharing-add-on

    2.Getting started with Video + Voice + Screensharing
    https://help.tawk.to/article/getting-started-with-video-voice-screensharing

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    zack supported this idea  · 
  3. 9 votes
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    under review  ·  1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    zack supported this idea  · 
  4. 13 votes
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    under review  ·  2 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    zack supported this idea  · 
  5. 48 votes
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    5 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    When you first create a property, the default property image includes the first letter of the property name with a random background color.

    To change your property image, go to Administration ➞ Overview ➞ Property Image ➞ Upload Photo

    Helpful link: https://help.tawk.to/article/how-to-change-your-property-image

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

    zack supported this idea  · 
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    zack commented  · 

    add an option that allows people to make a custom chat bot so when support is backed up the bot can respond to keywords and try to help people with there issues. The bot would read off of things like FAQ page in the chat application where you can write articles on how to do things.

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