Wesley

← Customer Feedback for tawk.to

My feedback

  1. add a trigger for "New Offline message" in Zapier

    5 votes
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    0 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    Wesley supported this idea  · 

  2. Using tags to connect with zapier or email marketing

    15 votes
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    1 comment  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    Wesley supported this idea  · 

  3. Agent Names/Id's in Webhooks

    11 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Wesley supported this idea  · 

  4. Webhooks: Add a webhook for when tags are added to a chat.

    3 votes
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    1 comment  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Wesley commented  · 

    LiveZilla's API returned this info, But sadly they have stopped development. So we have started migrating to Tawk. But without the ability to get the tags on a chat via API or Webhooks we can't start using Tawk yet.

    Most other things are actually better than LiveZilla. Except for the tags API/Webhook and the ability for agents to end a chat.
    There is feedback for manually ending a chat which was opened in 2017. Sadly no progress.

    I hope this feature and the tags feature get added soon. Otherwise we will be forced to find another product :-( Which we really don't want to do.

    Wesley shared this idea  · 

  5. Manually End Chat

    325 votes
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    43 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Wesley supported this idea  · 

  6. Allow Custom Fields Via API

    17 votes
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    under review  ·  1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Wesley commented  · 

    +1 For this, Being able to fill Pre chat form fields would be very useful from the Javascript API. For example, we have a Company field we would like to autofill.

    Wesley supported this idea  · 

  7. Add the manager of tags

    17 votes
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    4 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Wesley supported this idea  · 

  8. Activity Timeout

    7 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Wesley supported this idea  · 

  9. Stop using document.write()

    85 votes
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    12 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Wesley supported this idea  · 

  10. Adding a voice record button to the chat feature

    21 votes
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    1 comment  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    Wesley supported this idea  · 

  11. REST api + webhooks

    99 votes
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    6 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Wesley supported this idea  · 

  12. Webhook: Transcript of chat

    106 votes
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    11 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Wesley supported this idea  · 

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