Wesley
My feedback
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23 votesWesley
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18 votesWesley
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12 votesWesley
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9 votes
An error occurred while saving the comment Wesley
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378 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. This feature has already been submitted to our engineers. Your request is acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Wesley
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32 votes
An error occurred while saving the comment Wesley
commented
+1 For this, Being able to fill Pre chat form fields would be very useful from the Javascript API. For example, we have a Company field we would like to autofill.
Wesley
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53 votesWesley
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8 votesWesley
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27 votesWesley
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120 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Our Webhooks support the following events: Chat Start Chat End New Ticket For more in-depth information on how our webhooks work, visit our developer portal at https://developer.tawk.to/webhooks/ We also have JavaScript API documentation where you can invoke a flexible set of methods that may work for your web projects. You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/. We have a more advanced REST API in the works that will be out once the documentation has been approved. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Wesley
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250 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. We have plans to extend this feature in the future. However, it's not available at the moment. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Wesley
supported this idea
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LiveZilla's API returned this info, But sadly they have stopped development. So we have started migrating to Tawk. But without the ability to get the tags on a chat via API or Webhooks we can't start using Tawk yet.
Most other things are actually better than LiveZilla. Except for the tags API/Webhook and the ability for agents to end a chat.
There is feedback for manually ending a chat which was opened in 2017. Sadly no progress.
I hope this feature and the tags feature get added soon. Otherwise we will be forced to find another product :-( Which we really don't want to do.