The REST API currently only offers ticket.get and ticket.list. We'd like write methods for tickets, such as a ticket.update to change status (open/awaiting/closed) and spam flag…

When I open a chat using the iOS app on my iPhone, I frequently need to scroll up to read messages back in the chat. Yet when I do so, it only stays to my scrolled position for …

This should work similar to the Slack step: connect a Google account, pick a sheet, and map any runtime data, including AI step results, to its columns. As an admin, I want a wo…

This should apply to live chat, ticketing, and any connected channels that support tags. As an admin, I want a workflow where I can ask my AI to review conversations and tag the…

Publish > KB > Filter by status > Draft - shows published articles (looking into it further, that's because the first version (e.g. US English) always opens by default) Articles…

Currently, Triggers have no controls to choose which "chat widgets" they apply to. This would make it very easy to set different welcome messages for different pages of the site…

If a message has a period between two words with no space (word.word), the widget automatically turns it into a clickable link. Clicking it opens empty new tab because it isn’t …

There is no way to see what items I have created myself, even when I am logged in. So I cannot revisit items I have submitted to see if there are responses.

Keep existing conversations active when a customer leaves the website and returns shortly afterward, instead of automatically creating a new conversation. Currently, when a cust…

Feature Request: Agent Status Indicator (Online / Busy / Offline) Add a visual status indicator to the chat widget that shows the current availability of a support agent. The in…

The red bubble showing number of active visitors is gone. Now the only way to see if there are active visitors is to be looking at the current visitors tab.

An error message appears at the top of the page saying, ‘You don’t have access to perform this action.’ However, I was still able to create a workflow without any issues.

When It lets me start and go through the entire process, but when I reach the final step, it shows an error saying I’m not authorized to perform this action.

Currently, it doesn't indicate to the user that they can attach the image by drag & drop. But it works.

The UX would be much better if we could see variable searches as pills in the search bar:

We have received reports from several users experiencing intermittent disconnections from the dashboard. Based on their feedback: Sleep mode is disabled on their devices. Intern…

When you receive a direct message from another person---it used to show pink on their name indicating there is a message incoming. It currently is not working---unless you refre…

I'd also suggest updating the font/weight so that it better fits the design

There are some new rules surrounding the Canadian timezone which changed yesterday, we need to ensure the scheduler and time-related features respect the new rules.

We display Tawk.to inside a WKWebView in our iOS app. When a user taps New conversation, the page automatically scrolls, moving the chat interface out of view without the user m…

Hi, it would be nice to be able to resize the width of the columns, and also sort or hide them. I don't need to see the customer IP address as the 2nd column.

This would allow us to access our notification history in case we marks something as seen and need to return to it later on. A history of the notification/activity feed would be…

Got this screen of doom: Instead, it should outline the required fields in red:

Hello Tawk.to Support Team, I am writing to report a UI / functionality issue regarding disconnected social media channels on my dashboard. Although I have disconnected some of …

Merge issue B into issue A. Issue B's description isn't saved anywhere. It should be added under the description of the original issue. --- Like this. Same logic should be appli…

Looks like changing the default to "Chat" breaks the offline state preview - we should see the offline form in this view regardless, because the Default view only affects the On…

We would like the ability to permanently delete existing tags, either individually or in bulk, and import multiple tags at once using a CSV or Excel file. These features would h…

Hello tawk.to Support Team, I am writing to formally request a new feature for the tawk.to REST API: the ability to programmatically delete chat logs and ticket histories. Curre…

Feature Description: I would like to request a feature that allows administrators to configure conditional fields in the tawk.to pre-chat form based on the department selected b…

Feature Description: I would like to request a feature that allows administrators to configure conditional fields in the tawk.to pre-chat form based on the department selected b…

Integrate Issues with pipeline cards and activities, so that issues can be linked from a Card or Activity.

When a message is sent from Telegram and lands in tawk.to, it automatically translates. However, when the user on telegram "edits" their message, the updated message lands in th…

It isn't clear how to confirm the language in the language selector in a conversation, I think possibly because the button sits outside the modal where the controls are

The button needs a different UI or contrasting colour as it gets lost in the BG

Does the "translate to" CTA show up under every message, regardless of the original language? It shouldn't ask to translate English to English.

When you refresh the dashboard for a split second you can see the loading feather, the animated image that is used does not respect dark mode. We changed this a while ago to a n…

On the portal when you search for something, and then clear the search it doesn't return you to where you were prior to making the search, and doesn't clear the search from the …

Is there an update regarding WhatsApp username issue? this issue has been awhile

Could we add a tag column to all Inbox views so we can see which conversations are tagged at a glance? Currently we can only see this if we open each chat, but it would be reall…

For security compliance requirements, businesses are often required to enforce two-factor authentication for their users. I know we have multi-factor authentication enabled in t…

Makes navigation much more convenient

So users can quickly check what how the issue appears to the public

A place where deleted boards and issues can land so they’re not lost forever if someone unintentionally deletes them by mistake.

Would be much easier to rearrange the Boards this way.

Right now, we can only filter All Boards or specific ones; need None.