Feature Description: I would like to request a feature that allows administrators to configure conditional fields in the tawk.to pre-chat form based on the department selected b…

Feature Description: I would like to request a feature that allows administrators to configure conditional fields in the tawk.to pre-chat form based on the department selected b…

Integrate Issues with pipeline cards and activities, so that issues can be linked from a Card or Activity.

When a message is sent from Telegram and lands in tawk.to, it automatically translates. However, when the user on telegram "edits" their message, the updated message lands in th…

It isn't clear how to confirm the language in the language selector in a conversation, I think possibly because the button sits outside the modal where the controls are

The button needs a different UI or contrasting colour as it gets lost in the BG

Does the "translate to" CTA show up under every message, regardless of the original language? It shouldn't ask to translate English to English.

When you refresh the dashboard for a split second you can see the loading feather, the animated image that is used does not respect dark mode. We changed this a while ago to a n…

On the portal when you search for something, and then clear the search it doesn't return you to where you were prior to making the search, and doesn't clear the search from the …

Is there an update regarding WhatsApp username issue? this issue has been awhile

Could we add a tag column to all Inbox views so we can see which conversations are tagged at a glance? Currently we can only see this if we open each chat, but it would be reall…

For security compliance requirements, businesses are often required to enforce two-factor authentication for their users. I know we have multi-factor authentication enabled in t…

Makes navigation much more convenient

So users can quickly check what how the issue appears to the public

A place where deleted boards and issues can land so they’re not lost forever if someone unintentionally deletes them by mistake.

Would be much easier to rearrange the Boards this way.

Right now, we can only filter All Boards or specific ones; need None.

When I enter @ there should be a dropdown menu where I can pick my property members. Just realised this is possible under the Discuss tab. Should we remove the Internal note opt…

I just opened a link to a task and got this:

Video: https://jam.dev/c/7e04b018-54d2-4eef-af0e-d9f4680c08cb

We should have the ability to approve submitted issues in bulk, like we can for e.g. statuses:

Should we show it in this list: Status Priority Category Board

Ability to filter based on status and approval in the Dashboard (#/publish/feedback).

Would be cool to have an AI agent that can analyse all submitted tasks in Feedback and help with prioritisation, triage, etc. Possibly through Workflows?

In the new update, when users go into their account settings, theres no way to go back to their dashboard unless they manually change the URL.

Request: Allow selecting a past date when publishing a changelog entry. Selecting a past date currently throws an error. Use case: We are backfilling previous product updates in…

The Tawk.to Knowledge Base article editor should provide an option to add alternative text (alt text) to images. Currently, there may not be a dedicated field to specify alt tex…

When you create a slack notification there are not enough attributes from different entities, eg: Feedback. You can't add a title to the slack message.

We need the ability to see a breakdown of how many chats each agent took over the selected period of time, within a single report. To start, we could add this breakdown to the C…

New feature that makes it possible to collaborate with property members alongside parts of the application. Includes the ability to @mention and a new notifications area for act…

It would be useful to see when an agent was last online and also, have the option to remove the 'home' button on the chat widget

Tawk.to is a great tool for handling customer inquiries and allowing multiple agents to communicate with potential customers. However, I believe there is an important feature mi…

We need to be able to upload images here, to help illustrate any bugs or issues. Ideally inline in the text area (Description). I don't see a way to do that right now.

We’re integrating a host-page screen recorder with the embedded widget. After submit we have a share URL for the same thread and a video field, but setChatInputMessage can’t put…

It is very hard to individually go in and update the articles without these bulk features.

Currently no option to see the total number of articles inside the Knowledge base.

Search field inside the Knowledge Base article listing page is not working, especially with large number of articles. Without this it is hard to locate a specific article that n…

I’m working on an educational website, CertsHero, where visitors often ask questions through live chat even when the information is already available on the site. Since there ar…

Please add a visible in-app notification or badge when an Activity is assigned, plus a reminder when it becomes due. Desktop and mobile push notifications would be helpful optio…

Feature Request: Channel Selection on Widget Home (WhatsApp, Facebook messenger, Email, etc.) Hi team, I'd like to request an expansion of the widget home screen to support dire…

I manage a local plumbing website, and one thing I’ve been thinking about is how live chat can help visitors get quick answers when they have an urgent plumbing problem. For exa…

The tawk.to widget currently applies a fixed padding-top: 60px to .tawk-main-panel and .tawk-chat-panel. This takes up a significant amount of vertical space, particularly in th…

I'd like to ask for an opportunity to allow us to ban IP Address range. I had a robot sending scrap on my website and was therefore lost in hundreds of lines on my tawk.to backo…

How can I export the data to check how many chats we received each day? I want to calculate the daily chat volume based on each page. --- Originally posted by @jasonroy890 on co…

After chat with our clients/customers, they (out customers/clients) should have an option to participate in a short survey or allow or allow feed back. May be you should allow u…

Hello tawk.to team, I'm currently using tawk.to on websites where visitors arrive for very different reasons, and I've noticed a limitation when trying to route conversations ba…

Tawk.to is easy to use and the interface is simple and user-friendly. It would be great to have more customization options and a smoother overall experience for managing chats a…