Could we add a tag column to all Inbox views so we can see which conversations are tagged at a glance? Currently we can only see this if we open each chat, but it would be reall…

For security compliance requirements, businesses are often required to enforce two-factor authentication for their users. I know we have multi-factor authentication enabled in t…

Makes navigation much more convenient

So users can quickly check what how the issue appears to the public

A place where deleted boards and issues can land so they’re not lost forever if someone unintentionally deletes them by mistake.

Would be much easier to rearrange the Boards this way.

Right now, we can only filter All Boards or specific ones; need None.

When I enter @ there should be a dropdown menu where I can pick my property members. Just realised this is possible under the Discuss tab. Should we remove the Internal note opt…

I just opened a link to a task and got this:

Video: https://jam.dev/c/7e04b018-54d2-4eef-af0e-d9f4680c08cb

We should have the ability to approve submitted issues in bulk, like we can for e.g. statuses:

Should we show it in this list: Status Priority Category Board

Ability to filter based on status and approval in the Dashboard (#/publish/feedback).

Would be cool to have an AI agent that can analyse all submitted tasks in Feedback and help with prioritisation, triage, etc. Possibly through Workflows?

Request: Allow selecting a past date when publishing a changelog entry. Selecting a past date currently throws an error. Use case: We are backfilling previous product updates in…

The Tawk.to Knowledge Base article editor should provide an option to add alternative text (alt text) to images. Currently, there may not be a dedicated field to specify alt tex…

When you create a slack notification there are not enough attributes from different entities, eg: Feedback. You can't add a title to the slack message.

We need the ability to see a breakdown of how many chats each agent took over the selected period of time, within a single report. To start, we could add this breakdown to the C…

New feature that makes it possible to collaborate with property members alongside parts of the application. Includes the ability to @mention and a new notifications area for act…

Tawk.to is a great tool for handling customer inquiries and allowing multiple agents to communicate with potential customers. However, I believe there is an important feature mi…

We need to be able to upload images here, to help illustrate any bugs or issues. Ideally inline in the text area (Description). I don't see a way to do that right now.

We’re integrating a host-page screen recorder with the embedded widget. After submit we have a share URL for the same thread and a video field, but setChatInputMessage can’t put…

It is very hard to individually go in and update the articles without these bulk features.

Currently no option to see the total number of articles inside the Knowledge base.

Search field inside the Knowledge Base article listing page is not working, especially with large number of articles. Without this it is hard to locate a specific article that n…

I’m working on an educational website, CertsHero, where visitors often ask questions through live chat even when the information is already available on the site. Since there ar…

Please add a visible in-app notification or badge when an Activity is assigned, plus a reminder when it becomes due. Desktop and mobile push notifications would be helpful optio…

Feature Request: Channel Selection on Widget Home (WhatsApp, Facebook messenger, Email, etc.) Hi team, I'd like to request an expansion of the widget home screen to support dire…

I manage a local plumbing website, and one thing I’ve been thinking about is how live chat can help visitors get quick answers when they have an urgent plumbing problem. For exa…

I'd like to ask for an opportunity to allow us to ban IP Address range. I had a robot sending scrap on my website and was therefore lost in hundreds of lines on my tawk.to backo…

How can I export the data to check how many chats we received each day? I want to calculate the daily chat volume based on each page. --- Originally posted by @jasonroy890 on co…

After chat with our clients/customers, they (out customers/clients) should have an option to participate in a short survey or allow or allow feed back. May be you should allow u…

Hello tawk.to team, I'm currently using tawk.to on websites where visitors arrive for very different reasons, and I've noticed a limitation when trying to route conversations ba…

Tawk.to is easy to use and the interface is simple and user-friendly. It would be great to have more customization options and a smoother overall experience for managing chats a…

On mobile, there seems to be a bug with numbered text. For example, when I type “5. item”, it automatically changes to “1. item”, as if it is being converted into a numbered lis…

Please consider adding a cc email list for users when they submit a ticket so they can loop other users into the ticket during creation!

Hi Tawk.to Team, I’d suggest making the Chat → Ticket workflow more flexible. If a customer hasn’t provided their email yet, agents should still be able to continue the chat and…

We would like to have the flexibility in removing, editing, or changing tawk.to Tags!

It would be great to have a dedicated staging mode for the chat widget. Many website owners test changes on a staging environment before deploying them to production, but the cu…

We have a group of our sales agents using the live chat function. Some people haven't or struggle to update their photo and name as we have some agents with the same name. For u…

Better AI Model selection for AI Assist

Add TikTok as a channel

Apollo should be able to read previous chat history and decipher which of these questions are not currently available in its knowledge.

Integrate Instragram into the omni channel Inbox

currently timestamp is written below each category which is not appealing in my case i need tags --- Originally posted by @waqas.ahmad on community.tawk.to on 15 July 2026 · 1 vote

When adding document links to the data sources in AI assist, please allow the possibility of entering multiple links at a go, separated by maybe comma or something. It's not alw…

Feature request: When there is no response from a customer after X days, send an automatic follow up. Or, close the ticket automatically. This behavior would be similar to trigg…

I would like to request for Triggered shortcut message to be able to initiate the action assigned to this shortcut. For example, if a shortcut has a "Transfer action" and trigge…