Make all column headings sortable, not just Status and Updated --- Originally posted by @MatMSA on community.tawk.to on 3 May 2023 · 1 vote

Hello! I think the ticket submission form fields should be customisable to better adapt them to the use of each business Let me know what you think --- Originally posted by @Dev…

no options to download all the chats in excel directly, let me know incase option is available. Thanks Sarang --- Originally posted by @sarangdomde on community.tawk.to on 2 May…

We miss a function to close the chat on selected days, which is fixed from the beginning of the year. Public holidays or days when we are closed for other reasons --- Originally…

Screenshot 2023-04-28 at 11.45.41 Doesn't look great alongside my pink/brand colours! --- Originally posted by @webopticben on community.tawk.to on 28 April 2023 · 2 votes

Good day, I installed your widget on my site, thanks for the quality product, but I would like to ask you to improve the widget icon. So that it works (pulsates) like in this vi…

Currently, if I remove an agent from all properties, they still appear in the Direct Message list of users. We should be able to fully remove an agent from our account --- Origi…

Could organizational chat administrators only be granted the ability to remove a property manager from an internal group chat? Having to create a new group chat when a member le…

You can create endless tags and then find them, currently by typing the first letter if you can remember that (this is already raised by another member thank you), but you canno…

Can the parrot that is on the bottom of the chat ear where people type be moved higher as this is too near the chat messaging area and people are getting frustrated that they ar…

I know this is probably a "far-fetched" request being that your business model is selling your paid chat agent service, but with the emergence of machine language and "AI", this…

Today It will only show the tags available when you type the first letter or the keyword and my request is if its possible to include a list the all tags we have already use and…

image This is my website as you can see the chat isn't any where because I use Brave shield. --- Originally posted by @Abdulaziz on community.tawk.to on 17 April 2023 · 1 vote

It would be nice if there was an option to import knowledge base articles from a CSV file or something like that. Obviously, this wouldn't import any images or other media but i…

I found the knowledge base application pretty good. It has great potential for someone to build content in structured way. But, having said that it is completely useless to buil…

It will be helpful for agents to see the read status of their message to users/customers. Currently, there is no option for an agent to see if the customer has seen the message …

Ticket reply emails are in English, not in locale language. For example:- ##- Please Type your reply above this line -## This is confusing to non-English speakers. Plus 338 vote…

Request: Add the ability to edit or delete messages that have been sent by the agent Plus 406 Votes --- Originally posted by @Mel on community.tawk.to on 12 April 2023 · 11 votes

Request: Have a trigger which after a user responds to it they have to fill out a pre-chat form Plus 454 votes --- Originally posted by @Mel on community.tawk.to on 12 April 202…

Request: It would be nice to see agent login activity. So we can see when agents are logged in and active. The current reporting feature just shows chat volume. If there are no …

Request: Could be great to add our own logo on the tickets emails + a signature. Plus 1015 Votes --- Originally posted by @Mel on community.tawk.to on 12 April 2023 · 53 votes

Request: This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as…