January 2026 — what's new
A roundup of January's improvements across AI Assist, WhatsApp, Tickets and plugins.
Here's what we improved across tawk this month.
AI Assist
Verify Shopify orders right inside a chat.
Turn all your data sources on or off at once.
Pages that failed to crawl are now shown, and sources refresh automatically.
Give your bot a name up to 64 characters.
Inbox & Tickets
WhatsApp shows a clearer connection status.
Tickets now accept .fdb files.
Create Ticket is always available.
Access & setup
Restrict member access to admins only.
A simpler Widget Scheduler.
Plugins
WordPress 6.9 and PrestaShop 9 support.