May 2026 — what's new
Contacts redesigned, a live Monitoring map, 27 new languages, and more AI Assist.
Here's what shipped across tawk in May.
Contacts & Monitoring
Contacts redesigned — one timeline per contact across every channel.
Monitoring gains a Map view — see live visitors as dots on a world map.
Message a customer straight from their contact profile on SMS, WhatsApp, Telegram and Messenger.
Pre-chat and offline form answers now save to the contact.
AI Assist
Test your bot on every channel, and compare up to three AI agents side by side.
AI agent setup reads your real website, takes a custom avatar, and has a Reconnect button.
Scenarios and smarter knowledge search, now for everyone.
Languages
17 languages fully translated across the dashboard and chat widget, then 10 more — the language picker is now 100% translated.
More
Webhooks gain domain and referrer fields, cancel a Smart Reply mid-write, optional questions on shortcuts, CC recipients on ticket replies, and more attachment types.