August 2026 — what's new
Contacts owners and Quick Launch, a Mail Notifications page, smarter AI Tables, and the Modern Direct Chat Link.
Here's what shipped across tawk in August.
Contacts
Contacts gain owners, “last touch” dates and deal-expiry alerts, plus a Cmd+Shift+K Quick Launch menu.
AI Assist
20,000-character instructions on every plan, more reliable Tables answers, tables read from inside KB articles, and product lookup by SKU.
The Bot Tester accepts attachments on every channel again.
Notifications
A new Mail Notifications page — turn each notification type on or off — with a fix for outside-email alerts on new tickets.
Chat widget
A Modern Direct Chat Link.