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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. It would be nice to see where our visitors are located. On google maps!

    It would be nice to see where our visitors are located. On google maps!

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. 6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Department Online/Offline Status led

    Hello, please add the possibility in the widget field if for example the sales department is online its shows a green or blue light next to the department name and if the department is offline its shows a red light at the department name level! So that the visitor knows that such department is online and such is offline! See the example of what I'm talking about below that I tried to produce. thanks for understanding.


    • WIDGET CHAT -

    Visitor Name : Johnny Depp
    Visitor E-mail : email@domaine.com

    Select your department


    • Sales 🔵


    • Marketing 🔴



    • Support 🔵


      • General 🔴



    NB…

    9 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. custom sound option for agents for new chat or new visitors

    kindly add a feature for agent side to add custom sounds like on new visitors add speaking girl or boy who speaks new visitor returning visitor or add options for agents to add custom sound

    1 vote
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  5. Please mute sound for website visitors and only enabled sound for if someone start chat for ringing.

    Please mute sound for website visitors and only enabled sound for if someone start chat for ringing.

    I notice the high traffic website gets disturbed with sound and tries to the mute system or tawk app sound and in this case, visitors who started a chat the sound also muted so always chat missing.

    I looking for the feature If someone stated chat then ringing sound enabled and disabled for visitors.

    1 vote
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  6. Multiple E-Mail Adresses to Redirect to (different departments etc.)

    Hey there! I'd suggest having the ability to have different E-Mail Adresses you can redirect to. You could then select that a specific E-Mail Adress would automatically assign the ticket to a specific department. So I could have hello@domain.com be normal but then billing@domain.com automatically assign it to the Billing Department.

    3 votes
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  7. Have on mobile pop up with a trigger-message

    when the trigger start, the trigger sentence have to pop up with a little screen just for the size of one sentence,, the visitor have to see it imidiatly and not just the little nomber "1" at the head of the icon
    In all chats services uts work that way

    129 votes
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    26 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    On mobile we can’t change this behaviour at this time.
    Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
    On PC browser trigger will open a chat to show trigger message to a visitor.

  8. ban time limit

    a time limit for the ban

    3 votes
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  9. Auto Open Window

    Please add automatic open option in the widget in full screen mode without direct link, so that we can include the widget in android mobiles using webview, it is very disappointing thing that you don't have full screen option.

    1 vote
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  10. can I have the list of visitors available through an API? I would like to list them in my backend and from there trigger the inteaction with

    can I have the list of visitors available through an API? I would like to list them in my backend and from there trigger the inteaction with the visitor. at that moment my user can be redirected to your backend where he must have an agent account

    3 votes
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  11. Blacklist emails coming from a domain or which are in a specific language (e.g. Russian)

    It would be great to blacklist emails coming from a domain or which are in a specific language (e.g. Russian)
    We get tons of spam email every day in our account

    2 votes
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  12. keyboard shortcuts

    add keyboard shortcut to end an active chat, send a ticket, or ban someone maybe? it must be easier to just press keyboard combination rather than moving the cursor to the corner of the window

    26 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow real time tracking for an service agent

    It would be nice to allow real time tracking (on a map) in the admin panel, this for service consultants who make visits or delivery services.

    1 vote
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  14. Ability to change default picture of visitors

    If there is a way to change the default piture of visitors without the flag that appears for all the visitors it will be great, like Gmail for example when someone create an account his picture will be the first letters of his name. that would be great

    3 votes
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  15. Widget Apperance

    akkow us to ramndomly adjust the chat widget

    3 votes
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  16. Allow us to randomly adjust the chat widget

    Allow to randomly adjust the chat widget

    3 votes
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  17. Move button down/up (nudging)

    Move button down/up (nudging)

    3 votes
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  18. To have the floating chat icon temporarily disappear when the sticky bar gets in the position of the chat icon

    I want to check if there is a way in which I can configure the chat icon to temporarily disappear when something something comes into its position. So I had the twko chat installed and floating on the bottom right of the screen and also have sticky cart installed at the bottom and this clashes and had to unistall tawko. I dont prefer to have the chat floating on any other position of the screen other than on the bottom of the screen?

    1 vote
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  19. Send message via http request

    I would like to be able to make an ajax request to send messages

    Thanks

    1 vote
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  20. NEED LIVE email notifications NOT Chat ended notifications

    I would like a email notification on every chat request

    4 votes
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