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  1. bitcoin as a payment method

    I suggest you add bitcoin as a payment method

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. 16 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Expanded chat window design options

    In the chat window design, ability to add additional text strings (or at least ability to insert paragraph breaks). For example, line 1 may be "hello..." Line 2 would be "Did you know our site..."

    Also, ability to insert inline images into these greetings and assign a background image to chat window (to brand with our logo).

    5 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Visual notifications could be shown for more time for agents

    It could has options, so the admin could set the lapse or it could not disappear, only if an agent clicks on it.

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Sending Triggers based on the Page they are

    Actually it's a must one because if a person is interested in Shared Hosting and he is on that Page it's completely useless to send a message that Promotes SSL. Hope you understand...

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. If using the Prechat form when online, make the choice of Department question available as a default question to direct inquiries.

    If using the Prechat form when online, make the choice of Department question available as a default question to help direct inquiries. This would be particularly helpful in managing regional inquiries.

    We're testing this as an added feature of interaction for our customers, that compliments the traditional methods i.e. phone, fax, email.

    We run 4 locations in 4 cities. Each branch is uniquely connected to their region for sales and distribution and it'd be nice when engaging the CHAT feature through a central site, that our customers could have the comfort and familiarity of communicating with Adam in Belleville as…

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Include tickets in Chat history

    Please include tickets in Chat history panel as this screenshot.

    https://qsnapnet.com/snaps/n9yvqjik7cqe61o

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. All Contact Fields Optional

    It would be great to leave all contact fields optional and or the possibility to change the validation (regex) of the predefined fields.
    For example, on my website I don't request users name nor e-mail. I only need his phone number and some other fields.

    4 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Tiggers: device type

    I would like to trigger auto msgs on desktop devices only.
    Since on mobile the chat app covers the entire screen, I really don't want to interrupt visitors with a chat covering the content.

    A work around is to create 3 separated triggers (because of the AND condition):
    Visitor platform Equals Windows
    Visitor platform Equals Mac
    Visitor platform Equals Linux

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Message after pre chat form and automatic customer approach

    I have two improvement suggestions

    a) after the customer entered details in the pre chat form and gets directed to the online form he/ she shall have another pre-set message popping up. This will allow the customer to get guided and approached again. At the moment he/ she is supposed to type anything without any approach from the company.

    b) When a customer enters a website the chat shall automatically approach the customer by having the chat with a message piping up.

    6 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. chat prompt (when it comes to my screen)

    I suggest a setting, to the time when the chat prompt (when it comes to my screen) is larger or stay fixed on the screen, until the service.
    Today the time is very small. (3 seconds).

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Force setAttributes to update user

    Hi, we are trying to set customer purchase history and other data (eg. name, email, address) programmatically after they complete order to serve them better. However the setAttributes doesn't seem to update once the function is called and now we have a lot of people who just have purchased and contact via chat.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Let chat dont ring when a advanced trigger answers the chat.

    I would be great if you can stop ringing when the chat is answerd by a advanced tigger.

    situation now:

    vistor says: Hi what are the costs? ( tawk app starts ringing )
    Advanced trigger: Hi, you can find info on this page www.example.com (still ringing)
    Visitor says: Ok thanks.
    Advanced trigger says: Your welcome ( still ringing and i have to manual ignore the chat )

    situation i wish

    vistor says: Hi what are the costs?
    Advanced trigger: Hi, you can find info on this page www.example.com (no ringing)
    Visitor says: Ok thanks.
    Advanced trigger says: Your welcome (…

    8 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Put triggers to monitoring list

    This idea has been offered by other users. Please attain colored dots to triggers than add them to the one of the monitoring list's columns as passive colored dots (hazzy color) when it is triggered it may be active colored dot and like it's exponential you can put the trigger count. When you bring the cursor on it you can display the name of the trigger. You can add them also to dashboard.

    2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Remove iframe for accessibility

    I would like the chatbox to not be placed inside an iframe. The reason is that I have absolutely no way of accessing it. For example, assigning a classname, checking status or css property value, etc: it's all not possible, because browsers don't allow access within iframes. Right now, I can't even let the site check whether the chatbox is open or not.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. disable context menu for security reason

    can you please stop the context menu on right click ? as a security reason. by the way, it can be done easily by adding this simple code inside the <body> tag:
    <body oncontextmenu="return false">

    1 vote
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  18. Please get rid of all buttons except one

    Please remove all extra buttons from the chat header. This is disorienting the customers. It is enough to leave only one button, which will close the chat window.

    3 votes
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  19. Make survey like triger

    Make survey like triger to pop-up on site load

    3 votes
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  20. Make survey optios more than only 4

    Make survey optios more than only 4

    1 vote
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