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  1. Add a clearer indication of which analyst is online on the left hand side of application. The direct messages option is not the same.

    I would like to see who is online at all times. The direct messages option is not the best for this purpose. I do not communicate with any analyst in this way, I just want to see who is online at any one time.

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Chat analytics keywords

    I would love to be able to see what topics customers talk about to my agents, so that I can use that information to improve the content on the website.

    Lets say 50 people ask about product X in a specific week, it would be great to add more content on that product.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. have the option to set a limit the characters typed in a chat (to restrict novels been copy and pasted).

    Have the option to set a limit the characters typed in a chat (to restrict novels been copy and pasted).

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. message triggers beyond just text

    Would like to expand push messaging functionality to include pushing files (eg, PDFs) and inline images. For example, within messages triggered by rules (pushed), we'd like to populate inline images and even PDF brochures.

    9 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Chat history on statistics

    , it only goes back 1 year, why not all years, we want to see how we are doing year on year ?

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Option to hide header menu buttons (on mobile)

    If possible it would be a nice option if we could hide the header buttons when mobile (back button and menu button).

    1 vote
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  7. Can we know the visitor's URL hash?

    Tawk doesnt show the URL hash. There's no way to know afaik. But hashes on our site are used to determine page content in some instances, or provide important user background info.

    JS can easily read hashes so no reason why they're not included in the page URL under dashboard?

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Please add images for widgets. Urgent!

    Please add images for widgets. Urgent!

    1 vote
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  9. Monitoring icons (first letter) by assets name

    We cant see the difference between websites or different widgets. I think it will be better to use fist letter from the name of widgets instead of our account name. And why not use also color of widget to the background color.

    9 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. it webpage feedback need active attached files

    Pleasy, active function to active attached files here in page... to in show an idea, need host picture in google drive and after post link here... is more easy put all here...

    active attache file here.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Have a report to measure repeat usage. How many clients have chatted more than once?

    This report will help people understand the effectiveness of chat. Repeat usage is a great tool to measure user engagement

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add "source" of visitor to iPhone App

    Your iPhone ap does not give the "source" of the visitor. We need to see that (paid advertising or organic) when we chat.

    4 votes
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  13. Don't show tawkto name in widget code once user buys own branding add-on

    Don't show tawkto name in widget code once user buys own branding add-on

    3 votes
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  14. Coordinates of poped up chat window

    I'd like to decide, where (X,Y) exactly the poped up chat window will open. At the moment it always opens at the top left corner of the screen.

    1 vote
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  15. Make page triggers over-ride site triggers so that visitors don't get TWO (or more!) chat windows when they visit a specific page.

    Make page triggers over-ride site triggers so that visitors don't get TWO (or more!) chat windows when they visit a specific page. Otherwise the website owner looks creepy / needy / over the top / it's waaayyy too much

    4 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. API showBubble() and hideBubble()

    Currently, if someone closes the Bubble, they will never see it again until they clear their cookies. We have no way of displaying the bubble again for that user.

    The bubble is an excellent attention grabber and we should be able to control when it appears again. Having this in the API gives users better control of the bubble for every session, instead of relying on long-term cookies.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Please add a send button, similar to Whatsapp. IMPORTANT for mobile users experience.

    Please add a "send" button, much like whatsapp. because we are using it on mobile app, and many mobile app users didnt know how to send.

    7 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Сolor adjustment squares visitors

    I propose to make a color adjustment squares visitors, page monitoring. When many sites connected (I have three), it is convenient to them to customize colors for visual perception of visitors to each of them. Now change the system colors randomly, and get used to them or can not remember! Thank you!

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. remove maximize button for white labels, dont show the tawk.to link!

    i just purchased a white label option and guess the reaction when i see the link to tawk. For white labeled service , there should atleast be an option to remove the maximize button from the dashboard, under white label settings, no code should be needed! Its a bug? its an improvement? its a new suggestion? Please just fix it =)

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Shortcut Access changes

    Under shortcuts, I suggest either only Admins have the ability to create Public Shortcuts, or at least change to make "Personal" be the default... otherwise if you have many agents adding their own custom shortcuts they would get combined with everyones and make a mess.

    You should also be able to specify shortcuts that differ per Property... For example if someone asks for pricing on ABC website, your pricing shortcut could say its $100 etc, and website XYZ, your pricing shortcut could say $200 etc

    So having this more control by the Admin vs Agents, and being able to assign…

    4 votes
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